CONFLICT MANAGEMENT COURSES

Short notice and 1 to 1 option available. Courses can be delivered at our premises or your location.

Contact us to discuss the best options for you.

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HIGHFIELD LEVEL 2 AWARD IN CONFLICT MANAGEMENT (RQF)

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.


Topics Include:

- The role of communication

- The assessment of risks in conflict situations and follow-up practices after such events.

£130 + VAT pp

6+ people contact for a discounted price

2 Day Course

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HIGHFIELD LEVEL 3 AWARD IN THE DELIVERY OF CONFLICT MANAGEMENT TRAINING (RQF)

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

£200 + VAT pp

6+ people contact for a discounted price

3 Day Course 

Includes a 1 hour, 30 question exam and completion of a student portfolio